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Shipping
All orders, that are not hand handled are printed on demand by our print partner. Once your order is placed, please allow 3-5 business days for production. Shipping times vary depending on your location and the shipping method selected at checkout. Great care is taken with printing and packaging to ensure it arrives in perfect condition. If you have any questions or concerns about your order, please don’t hesitate to contact us.
Hand-handled orders of bigger size work and bespoke work are printed in Berlin and handcrafted in the studio. Hand-handled work takes time, and the production time varies on the size and material. Printed large-format work will typically take two weeks in the production cycle.
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Returns
We want you to be completely satisfied with your purchase. If you are unhappy with your order, please contact us within 14 days of receiving your item to initiate a return. Returned items must be in their original condition and packaging. Once we receive your return, we will issue a refund for the purchase price of the item. Please note that shipping costs are non-refundable.
In the unlikely event that your package and the work arrive damaged, we will send a replacement free of charge. Please contact us as soon as possible for more information if you need a replacement because of damage. We will request a return of the original authentication certificate to re-issue the work and a new certificate.